Ordering Instructions

Prepare Files

Organize your files in folders for printing by Size, Quantity, and Surface
i.e. "4x6 1 each Lustre" or "8x10 2 each Glossy"
All files in each folder will be printed the same way.

Upload Files

Run the FTP2Lab Client
Enter your account information
Enter a name for the order and any special instructions
Add folders of images to be printed
Upload your order

We are automatically notified of your order when your upload is complete.

We will print your order as soon as possible. Most orders are completed within 24 hours. Larger orders may take longer.

FTP2Lab Client Install Notes

PC Installation

Simply download and save the above application and install it. Once installed you will have an icon on your desktop that is a white arrow inside a gray circle (same as above) below it it will say "FTP2Lab FTP Client". You can also launch the application by going to Start >> All Programs >> FTP2Lab FTP Client.

Mac Installation

Download the above package - most Macs will automatically be able to run the installer, though some will need you to unzip it first (if it did not install automatically, look for an icon on your desktop of a hard drive that says "Install Package" and double click it). Please choose your main Mac hard drive and install it into the applications folder. Once installed you will see in your applications folder a folder named FTP2Lab. Inside of that will be a folder named FTP Client, which will contain the client.

Need help?

You can watch a video on how to use the FTP client application here: Help Video.
The most common problem people have is Firewall related - if you have a firewall, when you try to send your first order, it may ask you if you want to allow Javaw to access the internet - you must say yes and allow it to access the internet or you will get stuck on the uploading screen.

Uninstall

If you need to uninstall the FTP Client, on a PC go to Add/Remove Programs, find FTP2Lab FTP Client in the list and click uninstall. On a Mac, got to your Applications folder, and you will see a folder named FTP2Lab, inside of that will be a folder called FTP Client which will contain an uninstaller.